Frequently Asked Questions
At Love Square One, we believe a candle should do more than fill a room with fragrance — it should create a safe, beautiful, and memorable experience. Our clean-burning coconut soy candles with crackling wood wicks are hand-poured for lasting scent and even burn. Whether you’re searching for pet safe candles, luxury home fragrance, or the perfect gift-ready candle, you’ll find answers to the most common questions right here. From candle care and safety tips to our sustainable ingredients and packaging, this guide is here to help you enjoy every flame with confidence.
General Questions
We use a clean-burning, vegan coconut-soy wax blend paired with eco-friendly wooden wicks that softly crackle like a fireplace. Every fragrance is carefully chosen and free from toxins — no phthalates, carcinogens, or harsh chemicals. Our candles come gift-ready with a lid, tissue, and box.
Each product is hand-poured, labeled, and packed by us in small batches in North Carolina.
Every order is packed beautifully, but we’re happy to include a handwritten note if it’s a gift. Just leave your message at checkout.
Upcycling your candle jars is a fantastic way to reduce waste and give new life to something that would otherwise be thrown away. Here are some creative ideas for upcycling your jar:
- Mini planter
- Storage container (for buttons, beads, or office supplies)
- Makeup brush holder
- Desk organizer (pens, paperclips, scissors, etc.)
- Bathroom storage (cotton balls, Q-tips, and more)
- Tealight holder (drop in a tealight and enjoy the ambiance and beauty of the jar)
The possibilities for upcycling your LSO Candle jars are endless! Get creative and see how you can give new purpose to these beautiful containers! Don’t forget to tag us @lovesquareone.
- Freeze the jar for 1 hour.
- Pop out frozen wax with a spoon.
- Wipe clean or rinse with soap and water.
Candle Questions
Always trim your wooden wick to 1/8" before each burn (just snap off the charred tip with your fingers or wick trimmer). Let the wax melt all the way to the edges before blowing it out, this prevents tunneling.
This usually means your wick needs a little trim. If the wick is too long or has a mushroomed tip, it can flicker or drown in the wax. Trim it down, relight, and let it do its thing.
Our fragrances areclean blends— meaning they are carefully crafted to be safe and non-toxic, whether made from natural sources or lab-formulated. All of them are free from phthalates, parabens, carcinogens, and reproductive toxins.
Our candles are made with premium ingredients, including vegan non-toxic coconut soy wax, clean blended essential oils, and eco-friendly wood wicks.
- Your candle can take 30-60 seconds to ignite on the first burn.
- Remember to let your candle melt all the way across on the first burn to prevent tunneling.
- You should trim your wicks to 1/16” before every burn.
- Keep your LSO candle away from drafts or fans, as this will cause a higher flame and may result in sooting.
- Make sure all debris is removed from solid wax before burning to ensure a clean burn.
Shipping & Return Questions
We pack and ship within 3–5 business days unless otherwise noted. You'll get tracking info as soon as it’s on the way.
Not yet — but we’re working on it! For now, we ship anywhere in the U.S.
We do our best to pack with care, but if something shows up broken, send us a photo within 7 days of delivery to info@lovesquareone.com and we’ll make it right.
Due to the nature of our products, we don’t accept returns or exchanges. But if there’s a problem, email us — we always want to make it right.
Wax Melt, Spray & Diffuser Questions
Yes! Our wax melts are made from the same clean wax and fragrance blends as our candles, just wickless and flameless.
It depends on the room size and how many spritzes you use. Most customers find the scent lingers for hours. A little goes a long way.
Each diffuser lasts 2–3 months, depending on air flow and how often you flip the reeds.
Opening your LSO Diffuser
Twist off the decorative gold collar at the top of the rectangular glass diffuser jar. Gently remove the cork from the center (save this if you plan on saving or transporting your diffuser). Add the gold decorative collar back on the glass jar if desired.
Reed Sticks
Each set comes with 8 reed sticks. The strength of the fragrance is up to you. Start with a couple of reeds and add more as needed, or use all 8 sticks for a stronger scent. Note that it can take 24 to 48 hours for the reed sticks to fully absorb the fragrance and start taking effect.
Avoid Spills
If you spill, clean it up immediately and don’t rub it in to prevent damage. The oil can stain or ruin porous surfaces. Always wash your hands if you get any oil on them.
Keep away from Children and Pets
Ensure that the diffuser is placed out of reach of children and pets to prevent accidental spills or ingestion.
Rotate your LSO Reed Sticks
We suggest rotating your reed sticks weekly to keep your fragrance fresh and prevent dust from settling on the ends of the sticks. Always wash your hands after flipping the reeds.
Reasons to Flip Your LSO Diffuser Reed Sticks
- Even Scent Distribution: Flipping the reed sticks helps to distribute the fragrance evenly throughout the room.
- Maximize Longevity: Regular flipping prevents one side from becoming fully saturated, which prolongs the life of the diffuser.
- Refresh the Scent: Flipping exposes fresh portions of the sticks to the fragrance oil, refreshing the scent in the room.
- Prevent Stagnation: Flipping prevents the fragrance oil from becoming stagnant and less effective over time.
Your diffuser will perform best in smaller spaces. Keep in mind that high ceilings can affect the strength of your LSO Diffuser.
Melting
Use a wax warmer specifically designed for wax melts. Place one cube of wax in the top dish of the warmer, but do not overfill it.
Temperature
Ensure your wax warmer is set to a safe temperature suitable for melting wax. Avoid overheating as this can cause the wax to evaporate too quickly, diminishing the fragrance.
Safety
Always place your wax warmer on a stable, heat-resistant surface away from flammable materials. Keep out of reach of children and pets, and never leave it unattended.
Duration
Wax melt cubes typically provide fragrance for several hours. Replace them when the fragrance diminishes or the wax is no longer melting effectively.
Cleaning
Once cooled and solidified, remove wax from the warmer dish by gently popping it out or freezing the dish to harden the wax for easier removal.
Reuse
LSO wax melt cubes are made from vegan, non-toxic coconut soy wax and clean blended essential oils. Repurpose leftover wax melts by mixing different scents or melting them down to create custom fragrance blends.
Storage
Store wax melt cubes in a cool, dry place away from sunlight and heat sources. Keep them sealed in their original packaging or an airtight container to preserve their fragrance and quality.
Experiment
Feel free to experiment with different combinations of wax melt cubes to create unique fragrance experiences. Mix and match scents to suit your mood or create a signature scent blend that reflects your personal style.
By following these care instructions, you can enjoy the full benefits of LSO wax melt cubes, including long-lasting fragrance and a clean, toxin-free atmosphere in your home.
Wholesale and Custom Order questions
Yes! We're currently stocked in over 60 boutiques and always growing. You can shop wholesale through Faire or Hubventory, or email us at info@lovesquareone.com for a line sheet.
Absolutely. We offer engraved designs and custom labels for corporate gifting, weddings, real estate closings, and more. Reach out and we’ll create something special together.