Do you have questions? We've got your answers!

frequently asked questions

LoveSquareOne candles are crafted with meticulous attention to detail and premium ingredients, resulting in luxurious scents and long-lasting burn times. Each candle is a reflection of Joanna Pompano's dedication to excellence and passion for creating a truly extraordinary product.

Yes, LoveSquareOne candles are crafted with high-quality, non-toxic ingredients to ensure a safe and enjoyable experience for all customers. However, if you have specific sensitivities or allergies, we recommend reviewing the list of ingredients or conducting a patch test before use.

LoveSquareOne candles are designed to provide hours of aromatic enjoyment. The burn time varies depending on the size of the candle and environmental factors such as airflow, but on average, our candles offer approximately 40-60 hours of burn time.

Our collection features a diverse range of scents inspired by nature, travel, and life's finer pleasures. From refreshing citrus blends to cozy woodsy aromas, there's something to suit every preference and mood.

Yes, sustainability is important to us. LoveSquareOne candles are made with premium non-toxic coconut-soy wax and responsibly sourced materials. We encourage our customers to Upcycle their candle jars & get creative! We strive to create products that are both luxurious and environmentally conscious.

Absolutely! With their elegant packaging and luxurious scents, LoveSquareOne candles are perfect for any occasion. Whether you're celebrating a birthday, anniversary, or holiday, our candles make thoughtful and memorable gifts that are sure to impress.

To maximize the lifespan and performance of your candle, we recommend trimming the wick to 1/16inch before each use and allowing the wax to melt evenly across the surface during the initial burn. Additionally, always place your candle on a heat-resistant surface and keep it away from drafts or flammable materials.

Be sure to check out our LSO Product Care page for more info!

Yes absolutely! It's our specialty! Why not add a personal touch to your very own custom candle!? Message us today to get started!

Currently, LoveSquareOne candles are available for purchase within the United States. We are working to expand our distribution network and hope to offer international shipping in the future.

We want you to be completely satisfied with your LoveSquareOne purchase. If for any reason you're not happy with your candle, please contact us within 30 days of receipt to arrange for a return or exchange. Please note that personalized or customized items are not eligible for return or exchange.

While our candles are made with non-toxic and clean ingredients, it's important to exercise caution and keep burning candles out of reach of children and pets. Always place candles on a stable surface and never leave them unattended while lit.

Our candles are carefully formulated to provide a pleasant, but not overpowering, scent experience. The strength of the fragrance may vary depending on factors such as the size of the room and personal preference. We strive to create balanced scents that enhance the ambiance without overwhelming the senses. Plus did you know that coconut wax gives off a stronger scent throw whether your candle is burning or not.

Absolutely! Our candle containers are designed to be Upcycled. Once your candle has burned down, simply clean out any remaining wax and repurpose the container for storing small items, planting herbs, or displaying decorative items. Alternatively, you can recycle the container according to your local recycling guidelines.

Yes, each LoveSquareOne candle is meticulously handcrafted with care and attention to detail. From pouring the wax to placing the wick, every step of the process is done by hand (by Joanna) to ensure the highest quality product.

Our candles are made with premium, non-toxic ingredients to provide a clean and safe burning experience. We do not use paraffin wax or other harmful additives commonly found in mass-produced candles. Additionally, our wicks are lead-free and designed for optimal performance.

Yes, our candles have a strong scent throw, meaning that the fragrance will fill the room and linger in the air when the candle is burning due to the coconut wax. We carefully select high-quality fragrance oils to ensure a consistent and enjoyable scent experience.

Yes, our candles are vegan-friendly and cruelty-free. We use a non-toxic and vegan wax derived from coconuts and food grade soy.

Absolutely! They either come with a Candle Care Card or Candle Care instructions on the packaging. Be sure to check out our LSO Product Care page.

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